Q: Why should I transfer my site? What does web site migration include?
A: If your current web hosting provider can no longer answer the demands of your web site, or if you experience regular downtime, or if you are forced to wait for hours for the help desk team to reply to you, it might be a smart idea to switch your hosting provider, i.e. to transfer all the files for your websites together with your databases from your present provider to your future provider. At Intello Cloud, we are aware that this can often be difficult and time–consuming. This is the reason why we’ll perform all that for you for free!Our highly knowledgeable technical staff representatives will transfer your site content from your present hosting provider to us. Our technicians have lots of experience with website migration and are able to take care of everything – from a typical WordPress–driven weblog or Joomla™ CMS–driven web site, to a very elaborate, custom–built web application.
Q: How long will the web site migration procedure take?
A: We try to accomplish all web site migrations as quickly as possible. However, we don’t have a set time frame for website migrations. There are different factors that you need to take into consideration – the sheer size of your site and the workload of our web site migration team, etc. We always try to accomplish each migration in under 48 hours. With smaller–sized sites, our team typically manages to finish in less than 24 hours.
Q: My personal privacy is vital to me. What info do you need?
A: We will need the login details for your old web hosting provider’s Control Panel along with the site’s name (domain name).
Q: You will access delicate data. How can I be sure that you won’t misuse it?
Q: Will there be any downtime for my website?
A: No. Your site will continue to be available online during the transfer. Once everything is completed on our end, we will notify you so that you can examine it and check for any problems. If everything’s OK, all you will have to do is modify your domain name’s DNS resource records.
Q: Will my current web hosting provider need to provide any information/help?
A: Nope. Aside from your login credentials for the Control Panel, we won’t require anything. We’ll never touch base with your hosting provider. They will not know anything about the migration either.
Q: Does it make any difference what platform my current provider is using?
A: Yes. We support all traditional Linux–powered web hosting platforms. We don’t support Windows–powered hosting platforms, because we don’t provide Windows web hosting services ourselves.In addition, we don’t support proprietary site creation and management user interfaces such as Wix, BaseKit, Jimdo, Website Tonight, Four Square, Mr Site, etc.