A Sixty–Minute Response Time Guarantee
All your help requests will be attended to in no more than 60 min after the support ticket or email was received. If your case needs further assistance from a server administrator, we’ll forward the trouble ticket or the email to the person on duty, without delay then leave a note to let you know that more time will be required for reaching the optimal solution. Furthermore if you take advantage of the Admin Services package, all of the server administration tasks included there will be executed whenever you desire.
An Outstanding Tech Support Service
We’ll be online for you 24–7–365 to respond to any queries that you may have regarding our Online Control Panel or any of the applications that we have installed on your behalf on the dedicated hosting server. If you also need help with server management procedures, you can examine our Admin Services package, which includes backup hard disk drive storage space, weekly OS updates, server monitoring and rebooting services, as well as installation and problem troubleshooting services
An Easy–to–Navigate Help Area
We have provided our Online Control Panel with a circumstantial knowledgebase, which includes in–depth explanations of all its features and functionalities. What’s more, we have prepared exhaustive video tutorials that will further teach you how to carry out a specific task or resolve a regularly encountered issue. The help articles and the tutorial videos are readily accessible from each section of the Online Control Panel via the Help and Videos buttons situated in the upper right corner.