Support Channels

  • 1 hour ticket response time
  • A 60–minutes Inquiry Resolution Guarantee

  • Each ticket you post to our technical assistance crew will be attended to within approximately 60 mins. All common queries will be responded to immediately. Nevertheless, if the help inquiry you have posted calls for the aid of a trained administrator, we are going to address the ticket to him and will let you know about the hold–off.

  • Top quality support service
  • Top–class Tech Assist Service

  • Our tech support crew will be on shift for you 24/7 to to reply to all help request tickets that you submit. We offer tech assistance for all software that are pre–configured on your hosting server. These include our custom developed Online Control Panel, the selected OS and the server management panel (in accordance with the VPS type).

  • Intuitive help center
  • An Educational Help Zone

  • A descriptive and regularly updated knowledge base is incorporated into our custom–built Online Control Panel. It offers quick tips about how to perform all of the common web site management tasks. The Help section supplies exhaustive how to articles and reviews and step–by–step video tutorials. You can access the Help area by pressing the Help or Video buttons in the right side of each Control Panel section.