A ticketing system is the most widely used communication medium that web hosting providers offer to their clients. It is typically part of the billing account and is the quickest way to deal with an issue that takes a certain period of time to investigate or that has to be forwarded to an administrator. In this way, all replies supplied by either side will be kept in the very same place in case someone else needs to work on the given issue and the information already exchanged in the ticket will be available to all parties. The disadvantage of using a ticketing system with most web hosting platforms is that it’s not included in the hosting Control Panel, so you will need to log in and out of no less than 2 accounts in order to complete some task or to reach the company’s technical support staff. In case you wish to manage several domain names and each one of them is hosted in a separate account, you will have to use even more accounts simultaneously. Additionally, it may take a substantial period of time for the hosting provider to answer your tickets.
Integrated Ticketing System in Cloud Hosting
With a cloud hosting from us, you’ll never have to sign out of your account. Our ticketing system is integrated into the Hepsia Control Panel, which is used to manage your entire Internet presence. You can easily access any support ticket whilst browsing through your website files or configuring various settings. The ticketing system is being strictly monitored 24-7-365 by our client care staff and the ticket response time is no more than one hour, but it rarely takes more than 20 minutes to obtain assistance. Unlike certain web hosting providers, we don’t charge extra for using the ticketing system, so you can touch base with us as often as you like and ask for info concerning any technical or billing issue. Plus, you can read a number of educational articles, which will help you deal with the most commonly met obstacles yourself.
Integrated Ticketing System in Semi-dedicated Hosting
We think that it is more convenient to manage everything in one location, which is the reason why we’ve implemented a trouble ticket system into the in-house created Hepsia Control Panel, which is offered with every single semi-dedicated server account. This will permit you to handle the communication with our client service team together with your semi-dedicated server account, which suggests that you won’t have to memorize an additional username for a separate admin console. You will be able to submit a new ticket or to check the status of an old one with less than several mouse clicks whilst you are browsing the content hosted in your account. Also, you can search through older tickets using an intelligent search option or have a look at applicable knowledgebase articles, which include solutions to commonly met obstacles. The built-in ticketing system is strictly monitored 24x7x365 with the maximum response time being just 60 minutes, so there will always be someone to help you.