A ticketing system is the most widely used communication medium that web hosting providers offer to their clients. It is typically part of the billing account and is the quickest way to deal with an issue that takes a certain period of time to investigate or that has to be forwarded to an administrator. In this way, all replies supplied by either side will be kept in the very same place in case someone else needs to work on the given issue and the information already exchanged in the ticket will be available to all parties. The disadvantage of using a ticketing system with most web hosting platforms is that it’s not included in the hosting Control Panel, so you will need to log in and out of no less than 2 accounts in order to complete some task or to reach the company’s technical support staff. In case you wish to manage several domain names and each one of them is hosted in a separate account, you will have to use even more accounts simultaneously. Additionally, it may take a substantial period of time for the hosting provider to answer your tickets.