A live chat is one of the channels of communication supplied by some website hosting providers as part of their support services. Determined by the service provider, the chat can be used for billing, pre-sales and/or technical support. This method of communication is faster compared to a support ticket and it'll make it much less likely to misunderstand or misspell a word in comparison to a telephone call with an agent. In addition, if the issue that you have needs some time to be investigated and taken care of, you can do something else at the same time instead of just waiting, as you would have to do when you call. Also, you can employ a live chat assistance service without spending a dime as long as you have world wide web access even when your hosting provider is located in a different country and they don't have a local telephone number you can call.
Live Chat Support in Cloud Hosting
Along with the phone and ticket support, we offer live chat support as well. You can contact us every day, including holidays and weekends, and we will give you more information about the Linux cloud packages that we offer if you are not a customer yet, or about basic and billing questions in case you already have a user profile. Although for strictly technical matters you will have to open a trouble ticket to our technical support team, as such matters will require extra time to be dealt with, you can still get in touch with us through our live chat for some tech information. For instance, we will assist you to set up an email address in your e-mail client or troubleshoot numerous issues, saving you considerable time. Even when our telephone lines are already off for the day, you will be able to talk to a live person.
Live Chat Support in Semi-dedicated Hosting
Using the live chat support service that we supply with all our semi-dedicated hosting, you are able to get the replies for any questions you may have or get various problems dealt with rapidly. The chat service is online each and every day, which means that you're able to speak with an agent even on weekends and holidays. If you are not sure which plan is better for your sites or if our outstanding cloud hosting platform covers some system requirements, you may join our live chat before you purchase anything. If you are a present customer, you will be able to obtain more information about account settings, billing issues as well as a variety of common technical issues you may encounter, for instance in case you are unable to set up an email account in a client on your PC. Our live chat will save you a considerable amount of time regardless where you are or when you contact us.