In case you are a website owner, a problem can always appear and it doesn’t necessarily need to be connected to the hosting service. For instance, something can go wrong when you bring a web-based application up to date or some critical content may be modified or erased incidentally. Irrespective of what the nature of the problem may be, you’ll have to touch base with the client care team and request them to retrieve a backup or to assist you in resolving the problem that you’re experiencing. How promptly they’ll do this will predetermine the length of time that your websites will be unavailable. For certain sites like community sites or web stores, a repetitive unreachability can often mean lost visitors and cash. Having said that, it is rather important for you to use the services of a company that provides not only a very good client care service, but also a quick one.
One-Hour Response Guarantee in Cloud Hosting
Our guaranteed max reply time for any technical support ticket that you post or any email that you write is only one hour, even if you contact us during weekends and legal holidays. Whatever the nature of your issue or query might be, we’ll help you right away and will give you the needed information to troubleshoot any problem with your websites. The actual reply time normally does not exceed fifteen-twenty minutes, which goes to say that you can forget about waiting around for hours on end to get an issue resolved or even worse than that – waiting around one whole day only to receive a response that more info is necessary whilst nothing’s sorted out. We’ll give you assistance in an instant since we realize just how invaluable time can be in the dynamic Internet age. The 1-hour reply time guarantee is valid for any billing or technical question that you may have in regard to our Linux cloud packages.
One-Hour Response Guarantee in Semi-dedicated Hosting
With a semi-dedicated server account from us, you can take advantage of our unbelievably fast support services. You’ll obtain an answer to any trouble ticket opened via the web hosting Control Panel or e-mail sent to our technical and customer support team within the hour. The response time is guaranteed and it is valid irrespective of the issue – billing or technical. It often takes much less time to investigate and fix a problem. We will provide you with more details in case the solution involves something that has to be done on your end. In case you get in touch with us during national holidays or weekends, the response time will be exactly the same and considering that our support staff will be at your service 24x7, you’ll receive quick help for virtually any billing, general or technical issue irrespective of what time it is.