There're plenty of cloud hosting suppliers available, still many of them are resellers who have restricted resources, particularly in terms of support. A good way to distinguish them is the option to reach the company by phone. The type of support that you'll get through this particular channel of communication may vary depending on the service provider - some provide dedicated telephone support, various others offer general and customer support only as some issues are more time-consuming and it's faster and easier to be resolved via a support ticket, especially when the situation needs to be escalated. Nonetheless, it is good to know that you can get in touch with your website hosting supplier because there are many small issues which can be managed without difficulty and timely with a call, not mentioning that you're able to get additional info about the services before you become a customer.
Phone Support in Cloud Hosting
We believe that the option to talk with a live agent is rather important, for that reason we have three support lines globally (UK, USA and Australia) and you will be able to get in touch with us over the phone for fourteen hours a day. If you consider acquiring one of our Linux cloud packages
, for instance, you'll be able to give us a call and learn more about our solutions before you order to ensure that we do match all system requirements for your sites. Following the order, you can call us about any kind of sales and billing difficulties you may have, or get any kind of general or basic technical info that you need. We've aimed to find the optimal balance between telephone and ticket support, so for entirely technical matters you will have to use our ticketing system, that will make it easier to follow the communication along with any new developments in the resolution of the issue.
Phone Support in Semi-dedicated Hosting
With 14 hours-a-day phone support, you can be certain that there will always be someone to help you when you have any queries about the semi-dedicated server
plans that we supply. Whether you wish to learn more about the plans, you have a billing issue or some general problem, you can call us. Although some more complicated issues may need a ticket so as to give some time to our tech support crew to investigate, we're able to assist you with countless technical questions over the phone as well, saving you precious time and efforts. As we have data centers on 3 continents - in the U.S.A., Great Britain and Australia, we have local phone lines in these countries as well. If you are in another country, we have an international number where you're able to contact us.