The customer support that you will receive from your cloud hosting supplier is very important, regardless of whether you have pre-sales questions and you aren't a customer yet, or you have a technical problem with an active account. Prompt and accurate info about a question or a problem can save you a lot of time and efforts, not mentioning that this is generally a proof that you're ordering from a genuine web hosting supplier and not from a reseller. If you obtain a hosting account through a company that does not own its servers and it cannot access them right away, it is likely that you'll wait for a couple of days in order to have a response to your question, therefore your web sites may stay offline for quite a while. In comparison, a provider which offers different options for communication and has a tech support crew available all the time can assist you right away and help you reduce or totally avoid any downtime and prospective losses.
24/7 Customer Support in Cloud Hosting
Our Linux cloud packages feature 24/7/365 pre-sales, customer and technical support, so regardless if you're inquiring for our solutions before you make an order or you're an existing client and you have a question or a problem, you are able to contact us anytime, including weekends and holidays. We have multiple channels to get in touch with us - several telephone lines around the world for your convenience and live chat support for pre-sales, billing and basic questions; e-mail messages and support tickets for more complex matters or any matters that require longer time to research and resolve. Unlike various other web hosting service providers, our trouble tickets come with a guaranteed maximum reply time of just one hour, thus no matter what your trouble is, it will be resolved in a timely manner and you won't waste days so as to get something fixed.
24/7 Customer Support in Semi-dedicated Hosting
We are aware how important it is to get quick help, in particular when your web site is not running efficiently for whatever reason. Our semi-dedicated hosting include 24/7 customer and technical support, which means that in case something comes up, you're able to use a number of ways to let us know - phone line with several local numbers globally, live chat, emails and tickets. The first two methods are for pre-sales, billing and general matters, so that if you don't have an account yet, for example, you'll be able to get more information about our services, or we will assist you with uncomplicated technical problems. The next two methods are for solely technical issues or anything that is more time-consuming because it's easier to follow the dialogue between you and our technical support team. The warranted max response time for them is only an hour, the typical one - 15-20 min, therefore you will not need to wait for a whole day in order to get assistance like you may have to do when using the services of various other service providers.
24/7 Customer Support in VPS Hosting
With our Linux VPS hosting packages, you will not ever need to wait for more than one hour so as to get assistance for any type of problem that you may experience with the server or the software that comes pre-installed with it. We warrant this short reply time for all of the tickets which you open via your billing Control Panel or e-mail messages which you send to our technical support crew. In addition, we have local phone numbers in a couple of countries around the world and a live chat service where we can assist you with pre-sales, billing and common questions. Customer and technical support is available 24/7/365 via the different ways of communication, so no matter what your question or issue is, there'll always be somebody to help you out in a timely manner. When you need help with third-party software, which you cannot deploy or which gives you problems, you will be able to take advantage of the Managed Services upgrade package that we offer with all VPS plans.
24/7 Customer Support in Dedicated Web Hosting
With a 1 hour max response time guarantee, you will benefit from prompt support when you obtain a dedicated server through our company. Our customer and tech support crews are available 24/7/365, so when you open a support ticket via your billing account or you send an email related to any problem with the server or the pre-installed software on it whatever the time of the day, you'll get a response within one hour, even during holidays. Our ticketing system is the better option when the matter involved requires a longer period of time to be solved or in case it should be sent to our admins, because it is much easier to keep track of the communication sent on both sides. For basic, billing and sales issues/inquiries, you're able to call us or talk to a live representative employing our chat service. In case you include the Managed Services upgrade to your server plan, our admins will also assist you with third-party software installation as well as troubleshooting and just like the basic support, this service is available 24/7 too.